Hi @KP360,
Thank you for the quick response!
For us to proceed with the appropriate action to resolve this, could you send us a private message here in the Roku Community?
To send a private message:
- Sign in to the community.
- Click the message count or envelope icon to go to your Private Messages Inbox.
- Click Compose New Message.
- Enter the recipient's name in the Send to area.
- Note: Depending on your role in the community, you might be able to send a message to a group of users based on their role or rank in the community. If so, you can choose a role or a rank.
- Enter the subject for the message in the Message Subject area.
- Type the reply in the Message Body editor.
- Click Send Message.
- You can look for the messages you've sent in the Sent tab.
To learn more about how to send a private message, click this community link: Help: Roku Community
We'll be anticipating it!
Thanks,
John
John
Roku Community Moderator