Discussions

[Standfast]

I can't seem to get my roku soundbar to respond to my remote.  It will not pair, I can't get the remote to respond to the soundbar  at all.   The TV recognizes it, just can't get any sound, nor control anything on the TV.  If I hook it up to a roku tv tge sound works but remote doesn't.  I'm trying to use it with an order smart Samsung TV. 

Thanks in advance for any suggestions, I haven't found anything that seems to work.

[RokuEmmanuel-D]

Hey, @Standfast.

Great to see you here!

Thanks for reaching out about your concern with your Roku Soundbar's remote. No worries; we're here to get this sorted out. 

To know more about it, could you tell us...

• What type of Roku remote do you have? A photo can help!
• Have you tried changing the batteries on your remote?
• Where exactly is your soundbar connected? On a Roku TV or Samsung TV?

In the meantime, you can check out this support article here to get more tips!

Let's keep this conversation going!

Best,
The Roku Community Team

[Standfast]

Hello,

I have a simple remote.  The soundbar is connected to my Samsung TV with an HDMI for video & an optical cable for sound.

I have changed the batteries on the remote.  

The soundbar keeps flashing like it is trying to pair, they just won't do so.  

Thank you for any help!

[RokuEmmanuel-D]

Thanks for keeping us in the loop, @Standfast!

You mentioned that you only have a simple remote, but we would like to clarify that. Could you provide a picture of it, please, so we can take a closer look?

Please note that simple remotes are not meant to pair since they only use IR (Infrared) signals. 

Please get back to us for more info!

Best,
The Roku Community Team