@Bigbear69-
onn is Wal-Mart's brand for products made to their specifications. They are not made nor sold by Roku. Have you tried contacting onn support?
http://onntvsupport.com/#product_support-2
1-844-334-2355
Roku Community Streaming Expert
I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".
Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X