Discussions

[RokuJechealR]

Thanks for letting us know about this, @Beachkid!

We couldn't be happier to assist you, and we thank you for providing us with this fantastic opportunity.

We're so glad to hear that the issue has been resolved, and we appreciate your patience, effort, and understanding throughout the process.

You’re awesome! Happy Streaming!

All the best,
Chel

[MPensa52]

@RokuJechealR @Beachkid 

I am having the same issue. I power the tv on and it powers off. When I turn it back on it is usually ok but at times the streaming app that I select will come up with an error message. I have been able to get everything working again by going to System settings and doing a system restart. The power off issue has happened  again.

i have the 65" Roku Plus Series 4k tv

Model 65R6AX, software version 14.0

[Beachkid]

Hello,

Thank you for reaching out. I thought my issue was fixed, but it just happened again. I updated my software earlier today and still happened. Basically, when I first power on and this brings me to home screen with my apps. Then when I scroll to say Netflix, it powers down. No error message or nothing.

Not sure what else it may be. Thought it was fixed. After the initial glitch of the tv powering off, it is fine.

I do have the same Roku TV.

Maybe reach out to support. Will try and let you know if I get any results.

[Beachkid]

@RokuJechealR 

Hello,

I thought I had a solution as a result of unplugging the tv and plugging back in. However, it is happening again. Here is some more information. At the Home Screen, I will move to open up a streaming app and then it shuts down. I have noticed that when I power up, the tv turns on quickly, like it may be in a sleep mode. Not sure if that is something. Software is up to date and it seems to be fine after the initial glitch. 
Thank you.

[MPensa52]

Thank you. I'll do the same. I have a feeling that it may get corrected with their updates🤞

[DeeMarino]

I’ve been having the same problem for several weeks. I press power, the tv comes on. I press an arrow on the remote to select an app and the tv powers off. I press power again and it works normally. It does seem like the tv was sleeping instead of off. It was definitely turned off with the power button on the remote previously. 

[Beachkid]

@DeeMarino 

It is frustrating, not sure what else to do. I did go to settings>power>reset tv and that seemed to work. Got that nugget from the Roku support team, which I was not impressed with. This fix seemed to work initially, but that issue popped up again. So not sure what else to say. 
I will try support again and let you know if I find anything. 

[RokuJechealR]

Hi Community users,

Thank you for reporting this issue to the Roku Community!

We apologize for any inconvenience this issue may have caused.

Please be advised that one factor is that your Roku TV keeps rebooting by itself if there's an issue with the power adapter, cord, or even power outlet. Kindly make sure everything is intact at the back of the TV.

Here are a few troubleshooting steps you can try if you have these on your Roku device:

1. Turn off your TV with a sleep timer.
   • Press Home on your Roku remote.
   • Scroll and select Settings.
   • Select System
   • Select Time
   • Select the Sleep timer
   • Choose a time interval (30 minutes, 1 hour, 1.5 hours, 2 hours, 3 hours)
   • To turn it off, keep scrolling through the options. Or when you see the ON option above, you can see the Off option.
   
   
2. Disable auto power savings.
   • Press Home on your Roku remote
   • Scroll and select Settings
   • Select System
   • Select Power
   • Select Auto power savings
   • Uncheck the box next to After 20 minutes of no interaction
   Note: After you turn off auto power savings, your Roku player will remain "awake" and ready to be used any time your TV is powered on.
   
   
3. Disable Bandwidth Saver.
   • Press the Home button on your Roku remote
   • Select Settings
   • Select Network
   • Select Bandwidth Saver
   • Choose Off
   Note: Some streaming channels employ their own mechanism to cease data usage after a specific period of inactivity. These features will not be affected when you disable Bandwidth Saver.
   

If the issue persists, kindly provide us with the following information about your device in the process of investigation:

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)

Once we have this information, we can pass it along to the appropriate Roku team for further investigation.

All the best,
Chel

[Davidsco27]

Same issue here on two different TCL Roku TVs, so it's most likely a recently released untested software update. Just LOVE being crash test dummies for lazy, incompetent Software Developer dummies. I'm sure the repeated turning on and off is shortening the life of the TVs. It's certainly annoying 

[Davidsco27]

It's not resolved.  It's been going on for over a MONTH now. Turning off Fast Start doesn't eliminate the problem.  Happening on TWO different TCL Roku TV's, so it's a software issue probably related to an update Roku didn't fully test and haven't fixed.

It's happening on TWO different TCL Roku TVs, different models and sizes for over a month now.  Both updated to the latest version 14.0.4 Build 12221.  Turning off Fast Start doesn't resolve the issue.  Resetting the device doesn't resolve the issue.  As you can tell from this forum, I am far from the only one this has effected, and it's not just TCL TV's, but it IS just Roku TV's.    No error messages. READ WHAT YOUR CUSTOMER WRITE. WE TOLD YOU WHAT IS HAPPENING.  FIX IT.  Stop giving us useless copied and pasted FAQ's.  FIX YOUR PROBLEMS