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MCR
Level 7

Roku TV stuck on set up language screen and remote won't work

I am in a similar situation with my TCL Roku TV (65r617}.

Originally, WiFi suddenly failed to see any networks. After troubleshooting, I did a factory reset. Now the remote will not operate, other than power. The TV is still stuck on the language selection menu.

I tried to pair the remote with fresh batteries repeatedly. 

I suspect that the TV's WiFi receiver has failed, but surprised that the remote can't work via IR for the initial setup. 

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3 REPLIES 3\
Psyrog
Level 7

Re: Roku TV stuck on set up language screen and remote won't work

I am having the same trouble. Did you figure out how to fix this?

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Visitor45763
Level 14

Re: Roku TV stuck on set up language screen and remote won't work

@Psyrog , if your tv isn't responding to the remote, you can view the front of your remote through a cell phone camera to see if the IR is actually luminating. (For some reason you can see that through a phone's camera.).

That would clarify if the remote's not working, or the tv's sensor failed.

Or, are you saying you have (or had) a wifi problem? Are you stuck on a setup-language screen? How/why did you get there? 

There is a factory-reset pinhole button on the back of the tv. Your tv's manual will explain how to use it (google your tv model to find the manual). I'm sure there are videos showing how to do it, probably applicable to all models. 

"People are often amazed at how much we’ve done with the number of engineers we’ve got." (Roku CEO Anthony Wood, Austin Statesman, Oct 4, 2019). "Amazed" is one way of putting it.
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colorunr
Level 7

Re: Roku TV stuck on set up language screen and remote won't work

If your Roku TV is stuck on the language screen, and the remote will only control on/off but can't scroll, try resetting the remote: Remove the cover on the back of the remote and long-press the reset button that you will find near the top.

This fixed it for me. Apparently, the factory reset unpairs the remote with the TV, but the IR function (which controls on/off) still works.

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