Forum Discussion

Newbie

2 years ago

Solved

How to get out of store mode

How do I get out of store mode?

TV & Player Setup

RokuERey
2 years ago
Hi Jake0923,

A warm welcome here in the Roku Community!

Thank you for contacting us. We are here to help you. Roku TVs have a store/demo mode that can be chosen during the initial setup. If you wish to exit store mode, then you will need to perform a factory reset of the TV. To proceed with the reset, please follow these steps: Go to Settings > System > Advanced system settings > Factory reset.

Note: Once done, everything will start new, and when resetting up, select home use instead of store/demo.

We hope this helps!

Thanks,
Rey

4 Replies

RokuERey
Retired Moderator
2 years ago
Hi Jake0923,

A warm welcome here in the Roku Community!

Thank you for contacting us. We are here to help you. Roku TVs have a store/demo mode that can be chosen during the initial setup. If you wish to exit store mode, then you will need to perform a factory reset of the TV. To proceed with the reset, please follow these steps: Go to Settings > System > Advanced system settings > Factory reset.

Note: Once done, everything will start new, and when resetting up, select home use instead of store/demo.

We hope this helps!

Thanks,
Rey
- 22CATTLECARTELL
  Newbie
  11 months ago
  The following information is inaccurate.
  SETTINGS>ADVANCE SYSTEM SETTINGS
  Then scroll down to STORE SETTINGS and uncheck “Show store marketing messages”.
  Easy peasy bright and breezy.
  Alls good in da hood after that.
- Berry2
  Newbie
  6 months ago
  That doesn't work. It pops up store mode and immediately changes screen. It does not offer another option for the short time it says store mode.
  - Strega2
    Roku Guru
    6 months ago
    Which one is "that". I see two different proposed solutions in this thread. I would lean towards trying to just turn off store mode (2nd idea) before I resorted to a factory reset.