Forum Discussion

MCR's avatar
MCR
Newbie
5 years ago
Solved

Roku TV stuck on set up language screen and remote won't work

I am in a similar situation with my TCL Roku TV (65r617}. Originally, WiFi suddenly failed to see any networks. After troubleshooting, I did a factory reset. Now the remote will not operate, other ...
  • RokuJechealR's avatar
    RokuJechealR
    3 years ago

    Hi lavaristownsray,
    Thanks for your first post in the Roku Community!

    We appreciate you letting us know about the issue you are experiencing with your Roku remote. We apologized for the inconvenience this has caused.

    What type of remote are you using? What troubleshooting steps have you taken so far to try to resolve the issue? If the remote will only control on/off but can't scroll, try resetting the remote: Remove the cover on the back of the remote and long-press the reset button that you will find near the top.

    For further insight, please visit our Support page here: How to fix your Roku voice or simple remote that is not working.

    Keep us posted on how it goes.

    Best regards,

    Chel

TiJo's avatar
TiJo
Reel Rookie
3 years ago

My voice remote was draining the battery so I did a factory reset. Now I can't control the Roku Express with my phone app or the remote. It is stuck on the language selection screen. Is there any way to address this?

renojim's avatar
renojim
Community Streaming Expert
3 years ago

TiJo, did you pair the remote again?  If it has a pairing button on the back or inside the battery compartment, press and hold it until the light on the remote starts flashing.  If it doesn't, press and hold the Back and Home buttons at the same time.  Once the light is flashing, connect the power to the Express.

  • TiJo's avatar
    TiJo
    Reel Rookie
    3 years ago

    Thanks for your reply. We have a voice remote without a reset button - bought in December. It was draining the battery (twice since December) so I reset the Roku Express - one of the recommendations I saw online. When I restarted it I can only go to the language select screen and I cannot control it with the remote or with my phone app. On my phone app it says "No devices found on your network." But I can't control the Roku at all so I don't know how to find out the network status or change anything. When I try to pair the remote the light flashes but nothing happens.

    • renojim's avatar
      renojim
      Community Streaming Expert
      3 years ago

      TiJo, at this point you won't be able to do anything without a working remote.  The app won't work as a remote until the Express is connected to your network which requires a working remote to accomplish.  Try using new batteries and place the remote down next to the Express with the light flashing when you connect the power to the Express.

      • TiJo's avatar
        TiJo
        Reel Rookie
        3 years ago

        I bought a new Roku. Maybe there is a solution but if so I don't have the time or patience to mess with it. Thanks for your help.

  • LeShay's avatar
    LeShay
    Channel Surfer
    3 years ago

    YES! This is the only thing that worked!! 
    THANK YOU!