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dyshanellm_
Reel Rookie

Roku TV is not turning on

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My Roku tv cut off by itself. I tried unplugging it and plugging it back to power on and it still is not turning on. It is day 2 and my TV will still not turn on. I just bought this TV two months ago, it is brand new. 

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renojim
Community Streaming Expert

Re: Roku TV is not turning on

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@dyshanellm_, who made the TV?  If it's someone other than Roku like TCL, Hisense, onn, etc., you should contact them.  If unplugging it for an extended period (an hour or so) doesn't help, there's not much else to try.  It should still be covered by the manufacturer's warranty, but if the manufacturer wasn't Roku, you'll need to contact the actual manufacturer.

Where can I get support for my Roku TV™? | Official Roku Support

 

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renojim
Community Streaming Expert

Re: Roku TV is not turning on

Jump to solution

@dyshanellm_, who made the TV?  If it's someone other than Roku like TCL, Hisense, onn, etc., you should contact them.  If unplugging it for an extended period (an hour or so) doesn't help, there's not much else to try.  It should still be covered by the manufacturer's warranty, but if the manufacturer wasn't Roku, you'll need to contact the actual manufacturer.

Where can I get support for my Roku TV™? | Official Roku Support

 

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
dyshanellm_
Reel Rookie

Re: Roku TV is not turning on

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On the bottom center of the tv it does state “onn” and located on the far right of the tv it states “Roku TV” so I’m assuming the manufacturer is onn. I will contact them. Thank you for your help!

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makaiguy
Community Streaming Expert

Re: Roku TV is not turning on

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onn is Wal-Mart's private label.   Wal-Mart has a pretty good return policy -- or at least they used to, I haven't needed to test it in quite a while.

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I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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