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Jerri420
Newbie
‎01-07-2023 04:08 AM

Roku TV help for a black screen and no sound when using apps

My tv was working fine. Now when I click on my Hulu or YouTube it shows up the menus and runs fine until I decide to hit play on something it then loads like it’s gonna play and then plays a black screen with no sound. It’s not frozen it’s connected to the internet iv secured all plugs idk wtf is going on. Any advice please??? 

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BYRDIE1964
Newbie
‎01-07-2023 03:59 PM

Re: Roku TV help for a black screen and no sound when using apps

Same with mine can't watch any shows on paramount+ it keeps freezing up HELP

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renojim
Community Streaming Expert
‎01-07-2023 09:05 PM

Re: Roku TV help for a black screen and no sound when using apps

I would start by restarting the TV from Settings->System->Power or simply unplugging the power for several seconds and plugging it back in.

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Jadelynn10
Newbie
‎02-06-2024 05:04 PM

Re: Roku TV help for a black screen and no sound when using apps

Did anyone find out the issue with this? I’m having the exact same problem 

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