Discussions

[Pendletonm7]

It doesn't matter which channel I select, the image is distorted, people all have black eyes. Yet the home screen is fine. I have tried powering off, system update, channel reset, and still has the same issue. I have the Ruko TLC 46"

[RokuDanny-R]

@Pendletonm7 

Thanks for the post.

Have you tried contacting TCL support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

You can reach them here: https://support.tclusa.com/televisions or at 1-877-300-8837.

Thanks,
Danny

[Vanessahoyle]

This same thing happened to me. If you factory reset your Roku, that should turn everything back to normal! 

[Jojo24]

Same thing happened to me, I just hit “System Restart” in the settings and it fixed it for me!

[kasswil16]

I am currently having this issue and don't want to completely factory reset since I will have to then add all my accounts back on it but switching it to movie mode has helped for the time being.

[amylhoffman]

I just had this happen for the first time tonight. I did a factory reset and it fixed it.