Issue Tracking Board

[RokuJechealR]

Hi Community users,

In addition to the above steps, have you tried turning on Fast Start or Fast TV Start in your settings?

This will prevent your TV from completely turning off. When Fast TV Start is enabled, your Roku TV system maintains the internet connection.

To enable this setting, follow the steps below: 

1. Press Home on your TV remote.
2. Scroll up or down and select Settings.
3. Select System, followed by Power.
4. Select Fast TV Start.
5. Highlight Enable 'Fast TV Start' and check the box to enable it.

Note: Fast TV Start uses significantly more power than normal standby and overrides default power settings.

Please keep us posted on how it works for you, and we'll continue assisting you from there.

All the best,
Chel

[Davidsco27]

As stated numerous times previously, FAST START DOES NOT RESOLVE THE ISSUE! I HAVE IT ON ALREADY, TURNING IT OFF OR ON DOES NOT FIX YOUR ISSUE. BUT BY ALL MEANS, KEEP THE USELESS FAQ REPLIES COMING. Nothing more fun than wasting our time on YOUR issue

[RokuArjiemar]

@Davidsco27,

Thanks for the follow-up,

We would be happy to look further into this issue, but we will need more detailed information. Please provide us with the following information about your 2 TCL Roku TVs.

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• To get your Tracker ID, press the Home button five times, followed by the Back button five times. Please provide us with this ID.

Once we have this information, we can forward it to the appropriate Roku team for further investigation. We look forward to collaborating with you to resolve this issue.

Thanks,
Arjiemar

[Madking1]

Whatever meds your doctor has you on you might want to ask him to up the dosage

[RokuMaryEF]

Hi Community users,

We sincerely apologize for the inconvenience you've encountered with your Roku TV shutting off shortly after being powered on. We greatly appreciate the troubleshooting steps you have already taken to address this issue, and we thank you for providing us with the details necessary for our investigation.

Rest assured, we have shared all information with our Roku Team to conduct a thorough examination of the situation. Your feedback is crucial in helping us pinpoint the root cause and develop an effective solution.

We understand how frustrating this experience can be, and we are dedicated to keeping you informed. As soon as we have additional information or a resolution, we will provide an update in this community thread.

Thank you for your patience and for being a valued member of our Roku community!


Best regards,
The Roku Community Team

[MPensa52]

So far the power off glitch seems to be corrected since I turned off the bandwidth that was suggested. I appreciate the tips.

[Davidsco27]

Don't count on it. Bandwidth Saver is off and has never been on on any of my two devices

[Davidsco27]

Turning off Bandwidth saver does NOT resolve the problem.  Bandwidth saver has never been on on either of my TV's

[Davidsco27]

Not just you, happening on both of my Roku TV's for over a month now.  EXTREMELY annoying, and all the suggestions do NOT work.  It's obviously a software problem since an update