Discussions

[peter_h]

I have a 2019 Roku Smart TCL wireless TV #32S325 (NO ETHERNET). Having some wireless connection issues. Sometimes it works sometimes it does not. Just wondering if i can buy a Roku Ultra and use the ethernet port and then use hdmi cable to connect to TV and bypass the wireless. Not sure if this will confuse wifi software. I have ethernet almost everywhere but this room and i can add it if i have to. Not looking to move modem/router. The router/modem is under 20 feet away but it is in a different building and passes through 2  exterior house walls. I can send the TV back if i have to and get one with a ethernet port. Contacted Roku support twice and no answer, just a ticket number...
Thanks, Peter

[DBDukes]

"peter_h" wrote:
I have a 2019 Roku Smart TCL wireless TV #32S325 (NO ETHERNET). Having some wireless connection issues. Sometimes it works sometimes it does not. Just wondering if i can buy a Roku Ultra and use the ethernet port and then use hdmi cable to connect to TV and bypass the wireless. Not sure if this will confuse wifi software. I have ethernet almost everywhere but this room and i can add it if i have to. Not looking to move modem/router. The router/modem is under 20 feet away but it is in a different building and passes through 2  exterior house walls. I can send the TV back if i have to and get one with a ethernet port. Contacted Roku support twice and no answer, just a ticket number...
Thanks, Peter

You can absolutely use a Roku box or Stick on a Roku TV. It won't confuse the TV. It might confuse the user, if you think you're on one but are actually on the other, but the TV will be just fine.

[peter_h]

Thanks for the reply. Peter

[jagreenough]

You could also try changing the WiFi channel
On ur router/gateway. Poor WiFi connectivity can be do to interference and a simple channel change can help.
Best,
Jeff

[twiceover]

Or try a USB adapter.  I used a "Plugable e100" and it worked fine.

https://www.amazon.com/gp/product/B0048 ... UTF8&psc=1

[RokuTannerD]

@peter_h 

If wireless troubleshooting isn't helping resolve the issue you're running into, please PM me with your Roku account email address, the serial number of your TV from Settings>System>About, along with more details about the issue you're running into and I'll follow up directly to assist you further!

Thanks,
Tanner

[katiep9]

I tried to connect my TCL Roku 32" TV using the USB/Ethernet adapter but it didn't seem to work.  The TV doesn't seem to recognize the connection at all.  Did you have to change any setting in the router?

[not_a_knowitall]

Just yesterday I found a video on YT that helped me solve my connectivity issues.  Do a search for wifi won’t stay connected on roku television.  It is a short but simple video that should fix the problem without costing you more money. I do not remember the gentleman’s name though.   Found it...

https://www.youtube.com/watch?v=WLdLXqk7a50

[Smmoore2]

Mine worked after I plugged it up and restarted the TV. 
#plugableUSB2.0 #ethernetadapter

Plugable USB 2.0 to Ethernet Fast... https://www.amazon.com/dp/B00484IEJS?ref=ppx_pop_mob_ap_share