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cbelsole
Level 8

Roku TCL TV making too many calls to scribe.logs.roku.com

My Roku TCL TV is making too many calls to scribe.logs.roku.com. More than any other streaming service. This is causing my TV to be slow. When I started blocking these calls everything started loading a lot faster and Hulu did not ask me to login every time I started the app. Consider looking into this as I will not start sending logs until this is resolved.

10 Replies
majormatrix
Level 7

Re: Roku TCL TV making too many calls to scribe.logs.roku.com

i have the same problem

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Scottt1174
Level 10

Re: Roku TCL TV making too many calls to scribe.logs.roku.com

Maybe I am retarded but what the **bleep** are call logs? I have a TCL Roku TV. Are you using a Browser on your Roku? I am confused here. Can you explain? Thanks

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cbelsole
Level 8

Re: Roku TCL TV making too many calls to scribe.logs.roku.com

These are likely user tracking events to help them know our interactions and make the software better. Think "<user id> opens a channel app", "<user id> watches particular show", or "<x> error happened when user did <y>." This is pretty standard in creating applications because you don't have to rely on users to tell you what they are doing in order to improve your product or fix things that go wrong.

bjd223
Level 8

Re: Roku TCL TV making too many calls to scribe.logs.roku.com

That and they can sell this information to other companies for profit.

WTFrokoo
Level 7

Re: Roku TCL TV making too many calls to scribe.logs.roku.com

Came here to ask about this. WTF Roku. 

rahilpathan
Level 7

Re: Roku TCL TV making too many calls to scribe.logs.roku.com

Still an issue, Can this be disabled from Roku settings? Like Opt-out from telemetry?

Mudhog
Level 7

Re: Roku TCL TV making too many calls to scribe.logs.roku.com

Buy a Raspberry Pi... Install pihole! 

cbelsole
Level 8

Re: Roku TCL TV making too many calls to scribe.logs.roku.com


@rahilpathan wrote:

Still an issue, Can this be disabled from Roku settings? Like Opt-out from telemetry?


This has not been resolved. Afaik there is no way to opt out.

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Visitor45763
Level 12

Re: Roku TCL TV making too many calls to scribe.logs.roku.com

It just occurred to me: is this related to using an "enhanced" voice remote? Is it recording audio all the time? (The hostname "scribe" sounds unusual. Like "transcribe?"). 

"People are often amazed at how much we’ve done with the number of engineers we’ve got." (Roku CEO Anthony Wood, Austin Statesman, Oct 4, 2019). "Amazed" is one way of putting it.
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