Discussions

[JonathanSN]

Hi @RokuEmmanuel-D,

No I am not using an optical cable, as infered by my previous messages talking about issues happening through HDMI cable and testing several of them - but indeed, better double check.

No I have no other TV to test the streambar with.

Also today I connnected the previous soundbar to the TV, had 0 issues with still the same TV and same cables and sources of video/audio, same typical use.

Based on the feedback from the team "actively working on it" (what are their current observations and tests done?), I understand that I don't have any hopes of the troubleshooting to happen seriously, hence will launch the return procedure of the product.

Best,

Jonathan

[RokuEmmanuel-D]

Hi, @JonathanSN!

We would like to update you on the status of this issue. Could you please let us know if you have already upgraded to OS 14? If you haven't yet done so, we strongly recommend that you check for any available software updates. To do this, please go to Settings > System > Software Update > Check Now. Thank you!

We are waiting for your response. 

Thanks,
Emman

[MenAl001]

I have the same issue, please keep us posted if you find the solution for this 

[RokuHaz-M]

Hey there! @MenAl001  

Welcome to the Roku Community! 

We understand that your Roku Streambar is experiencing intermittent cutting-off issues. A number of potential factors may contribute to this issue. To assist you further, could you please confirm if you are running the most up-to-date software? If you are unsure, you can update the software by following these steps: Home > Settings > System > Software Update > Check Now. After updating, try restarting the Roku by performing a System Restart.

Does this help out? Keep us posted! 💜

The Roku Community Team

[dawnlaugh]

Wow, you got a serious run around and no real solution to the issue! I admire your persistence.

I had a similar experience recently and after following this thread I am thinking that I will not try another Roku soundbar and will opt for another brand. I ended up returning my soundbar and the tech did admit that it was not working correctly-it was nothing I did/did not do.

I absolutely hate this run around. It seems that they want to wear you down so you simply give up and they never address the issue. Not very encouraging or confidence inspiring for future product purchase is it?

[SuziQ2025]

I am also having the same issue with my practically brand new Roku sound bar. It is very frustrating and annoying that I have to restart my show or restart my Roku or unplug my Roku just to be able to watch my shows. I gave up my cable because I had heard good things about Roku and as far as the Service it is great but the sound bar is leaving much to be desired. I hope that there’s a solution and a resolution very quickly or I may be switching to another service.

[RokuHaz-M]

Hi @SuziQ2025!

Welcome to the Roku Community!

Thank you for bringing this to our attention. We get that you're having problems with your Roku Streambar where the sound cuts out when you're using HDMI. To help us dig deeper into this, could you please tell us: 

• What steps have you taken so far to resolve the issue?
• Is this issue occurring across all of your channels, or is it isolated to just one?
• When did you first encounter this issue?
• Could you please provide the version of your OS?

Looking forward to your response.

Regards,

The Roku Community Team

[JonathanSN]

Hello,

Indeed, my fix was to send back the roku bar while still being elligible to refund from my shop.

The permanent fix is sadly to go with another brand, as this forum pages show clearly the blatant lack of interest to fix the issue(s).