Discussions

[Hossjb]

The latest few updates have totally fouled up 4k streaming. It pauses, stutters, and then crashes 75% of the time on any 4k content. What did you do? Was it deliberate to force consumers to buy the newest devices? Wasnt like this before.

[RokuJharra-Q]

Thank you for reaching out to the Roku community, @Hossjb!

We truly appreciate you sharing your concerns regarding the issues with your Roku Streambar Pro, and we're here to assist you.

In order to better help you, could you please provide us with the current OS version of your Roku device? You can find this information by navigating to Settings, then System, and selecting About.

Additionally, we would appreciate it if you could let us know which specific channel you are experiencing issues with and whether you have already tried using a different HDMI cable with your Roku device.

We also recommend the following troubleshooting steps that may help resolve the issue:

• System restart: Navigate to Settings, then select System, followed by Power/System restart.
• Dolby Vision settings: Access Settings, select Display type, and then choose Automatic.

If the issue persists, please provide the following information for further investigation.

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version

We look forward to hearing from you and looking closely into this issue.

Thanks,
Jharra