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[kimdodson89]

I purchased the Roku Streambar in December 2023 from Amazon for my Husband as a Christmas Gift.  It has worked pretty well until a few weeks ago.  It started resetting itself in the middle of a program.  This activity began to increase.  Yesterday I tried all of the tips, resetting the device, my router, do a hard reset, everything.  It began working again, but then about 45 minutes into a program it started losing sound and would eventually log out and reset.  Again, I tried all the tips and ticks and this morning it completing froze up when I tried to do a factory reset.  The remote screen appeared and I could not move off of this screen.  I have wasted too much time on this device.  Please allow me to return this device for a refund or a replacement.  I am so frustrated at this point that I don't think I will ever purchase another Roku device.

[RokuERey]

Hi @kimdodson89,

Thanks for getting in touch with us here in the Roku Community!

We're sorry for the inconvenience about this and we appreciate the troubleshooting effort you made.

If I understand it correctly, the device is no longer accessible after the factory reset, right? 

Or are you still able to navigate but still experiencing the issue?

Let us know more about this so that we can further assist you.

Thanks,
Rey