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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku Soundbar freezing screen, other issues - unable to reach support

Hi @karenlkirby

Thanks for bringing this to our attention.

Could you tell us more about the issue you're experiencing? Please also reply here with the serial number of the affected Roku device. It can be found in Settings > System > About

With more information, we can assist you further.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Millertime83
Level 7

Re: Roku Soundbar freezing screen, other issues - unable to reach support

I have the same issue with Roku wireless speakers.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Soundbar freezing screen, other issues - unable to reach support

@Millertime83

Thanks for the post.

Can you please specify the issue you are experiencing?

For more information about troubleshooting issues with Roku Wireless Speakers, visit our Support pages here: 
Set up your wireless speakers
Fix a speaker pairing issue

Fix a sound issue with wireless speakers

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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givemeglenn
Level 7

Re: Roku Soundbar freezing screen, other issues - unable to reach support

I am having this same issue with my Soundbar - some channels freezing and audio losing sync with video (not happening with my other Roku devices). When a show freezes, or loses sync, I can change a channel to clear the problem, but it typically doesn’t last long, and it isn’t on all channels. I have done everything except a factory reboot trying to fix this issue…

My Serial Number is YL006X738313; software version 11.5.0; build 4312-95; Device ID 2A1176738313.

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