Hi, I’m having the same issue and so far it is happening with Netflix, Hulu, and Paramount Plus. I have followed the factory reset directions and unplugging the tv overnight. It is still crashing when trying to use those apps. Live tv works fine along with the YouTube tv app and the peacock app. Hopefully you have a solution since this post was initially created.
Thank you for your response. Here is most of the information you requested. I was unable to get a tracker ID when the problem occurs because it happens instantly and the directions you provided did not work during the incident. Today I was streaming Netflix then all of a sudden the screen freezes and sounds cuts out. Within a second of that occurring, the tv goes black and then the startup screen appears after what seems to be the tv restarting. This occurs the same way with other apps I listed.