Discussions

[Rascoe]

When I choose a show on the Roku channel it will not play.  The description of the show will keep appearing when you select it. I have restarted the Roku and checked the connections several times. All other channels on the Roku play fine. Thanks for any help.

[RokuJechealR]

Hi @Rascoe,

A warm welcome to the Roku Community!

We're sorry to hear about the playback issue with the Roku channel. Have you tried to remove the Roku channel to see if it helps? If you haven't tried it yet, you can remove the affected channel and reinstall it.

Restart your device before adding the channel again to ensure the process is successful. We recommend doing this from the Settings menu by navigating to Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step).

Checking for a manual update to see if the issue is still occurring. To check for a manual update, navigate to Home > Settings > System > System update > Check now.

For additional information, see these support site resources:

• How to resolve a channel playback issue
• Update the software on my Roku

Let us know if this works for you!

Warm regards,

Chel

[railinbuff1]

did not work for me.

genecalvert77@yahoo.com

[Zenaidalopez27]

My roku channel hasn't worked for 4 days now and there is no customer service support 

[MarionCastano]

Any update?

[RokuTakashi]

Hi @MarionCastano,

Thanks for posting about your inquiry.

We're currently working on the issue, and the appropriate Roku team is further assessing for a solution regarding this. We'll make sure that once more information is available, we'll provide an update to the Community at the soonest time being.

Your patience and understanding are greatly valued.

All the best,
Kash