Discussions

[shokjak]

I own TCL TV with Roku with latest software update.  I noticed a problem where if I attempt to use the Roku app to watch a movie, it stops at 99% and gets stuck.  I then attempt to watch something on another app and that app too cannot stream.  On Netflix, I get an error indicating that it is a problem with the device. 

I cleared cache, restarted my cable modem and reinstalled Roku app with no success.  The only thing that kind of works is doing a system reset.  When I do that, I can see shows on other apps, but if I attempt to use Roku app, the same thing occurs, 99% and the other apps cannot stream.

Anyone experienced this and have any solutions short of total system reboot?

Thanks!

[RokuNimfa-C]

Hi @shokjak, 

Welcome to the Roku Community. 

Hope you are doing well. We're here to help. To clarify, you are trying to stream The Roku Channel on your Roku device. Is that correct?

Have you tried to remove the channel and see if it helps? If you haven't tried it yet, you can remove the affected channel and re-install it. To ensure the process is successful, restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > System restart.

Does this clear the issue you are seeing?


Regards, 
Nimfa

[shokjak]

Ok looks like uninstalling, system restart and reinstalling might have done it!  I will repost if the problem re-occurs.  

Thank you!

[RokuNimfa-C]

@shokjak 

Awesome! We're glad to hear that resolve the issue you are seeing. We express our gratitude for your effort in doing the recommended steps. Please do not hesitate to reach out to us if you still see the problem occur or if there is any further assistance we may provide for you.


Regards, 
Nimfa

[shokjak]

OK problem started again.  99% on Roku app, stuck, other apps now also cannot stream.  Any other ideas?

[RokuNimfa-C]

@shokjak 

Thanks for following up. 

If you cannot play titles from any streaming channel, check the status of the network connection by going to Settings > Network > About. The Status will either say “Connected”, or you will see a message that your Roku device is not connected to the internet.

After confirming your Roku device is connected, select Check connection to perform a test of your network and internet connection. For help understanding the results and how they can help troubleshoot playback issues, review the detailed article about the connection check.

If the playback issue continues, restart your router and your Roku device. For troubleshooting purposes, you can also try connecting this Roku device to an alternate wireless network, such as a mobile hotspot, to see if it helps.

Let us know how it goes. 


Regards, 
Nimfa

[shokjak]

I have done those steps.  It has something to do with the Roku app.  When it gets stuck at 99%, it affects other apps from streaming (even not displaying ads).  

At this point, I hope that the Roku app is fixed and updated as I have exhausted troubleshooting steps.  Doing what you recommended works but then I cannot use Roku app.

[shokjak]

Recent Roku software updates has fixed the issue.  Please close this thread.

[RokuNimfa-C]

@shokjak

Thanks for keeping us posted. 

It is our pleasure to hear that the matter has been resolved. We express our gratitude for your effort and time in this matter. Please do not hesitate to reach out to us if there is any further assistance we may provide for you.


Regards, 
Nimfa