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Ravenswood08
Level 7

Replacing Remote

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Ok so my remote fell on the floor twice working the same minute and the volume of the device does not work. I need to get a replacement but I don’t know where. My remote is a Westinghouse Roku Tv Remote.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Replacing Remote

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@Ravenswood08

Thanks for the inquiry.

In addition to what @Tivoburkee mentioned, you can contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact Westinghouse here: https://westinghouseelectronics.com/support/contact/ or at 1-800-701-0680.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Tivoburkee
Level 20

Re: Replacing Remote

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You can go to a walmart, there they have Roku voice wifi remote, once paired will work with all roku tv's. They also sell the One-For-All urc-7935, which works great with roku tv's. Use section D in the instructions and use the TCL roku tv steps. If you don't need Vudu or you tube keys, using the insignia roku tv directions would get you Slingtv and Google Play commands instead. P1010420 (800x600).jpg

 

Edmund
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RokuDanny-R
Roku Employee
Roku Employee

Re: Replacing Remote

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@Ravenswood08

Thanks for the inquiry.

In addition to what @Tivoburkee mentioned, you can contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact Westinghouse here: https://westinghouseelectronics.com/support/contact/ or at 1-800-701-0680.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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CannaPassion
Level 7

Re: Replacing Remote

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If you don't feel like wasting your hard earned money on another cheap poorly made remote there's another option too. Just download a roku remote app for your smartphone assuming you have one. Who doesn't these days right? Needless to say most phones are built to be a lot more durable than those **bleep** remotes! 

 

 

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