Discussions

[Kafritz]

When using my remote, sometimes the TV accepts the command, sometimes it doesn't.  Sometimes, it's like I'm holding the key down continuously, but I'm not.  I've replaced the remote's batteries, tried a different remote, unplugged the TV, held the remote's on/off button for 30 sec, powered TV back on.  Nothing has helped.  This continues to happen no matter what.  Any suggestions?

[RokuERey]

Hi @Kafritz,

Thanks for joining us here in the Roku Community!

We appreciate you letting us know about the problem with your remote, and we apologize for the wait for our response.

You seem to have already gone above and beyond in terms of resolving the situation.

We'd like to know when you started and how long you have been experiencing this. In addition, could you also share with us the serial number of the device with which it is paired?

Please keep us posted!

Thanks,
Rey