Discussions

[ElaineK1]

We have a 75" Element Roku TV. We have to reset it everyday.  We will be watching it and the screen will just go black and the red light comes on in the back of the TV. Is anyone else having this problem? It takes an hour of resetting to have the Roku screen come up

[RokuKariza-D]

Hi @ElaineK1 

Thanks for reaching out here in the Community!

We would recommend performing a factory reset on your Roku TV and then try linking your existing Roku account once again.

Perform the following steps with your Roku remote or the Roku mobile app.

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Advanced system settings
5. Select Factory reset
6. If you have a Roku TV, select Factory reset everything. Otherwise, move to the next step.
7. Follow the on-screen instructions

For more information, check out this link: How to system restart or factory reset your Roku streaming device

Let us know how it goes!

All the best,
Kariza

[docvicki]

We are having a similar problem.  Our TV will go to the black screen with Roku TV.  If you push home it goes to the home screen but it we try to do anything within a minute it is back to the black screen.  We have tried to do the reset on the screen but can't make it through all the steps before it goes back to black.  I tried the reset button, held it down for 30 seconds but nothing happened

[RokuKariza-D]

Hi @docvicki 

Thanks for the post.

Have you tried contacting the TV manufacturer to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

For a list of Roku TV manufacturers' contact information, visit our Community post here: Contacting Support for Your Roku TV

Let us know how it goes!

All the best,
Kariza