Thanks for posting in the Roku Community!
We'd like to take a closer look to see if there's anything else we can suggest to help. Can you please provide us with more specific information about the issue you are experiencing? What specific troubleshooting steps have you taken so far to try to resolve the issue? Can you please provide the serial number/device ID on your Roku device?
Once we have this information, I'll be able to assist you further from there.