Discussions

[areed67]

We just moved and set up ROKU.  Worked fine for 4 days.  Yesterday, the only screen we can access says "no signal" but also says signal strength is excellent.  We cannot move past that screen.  

[RokuJechealR]

Hi @areed67,

Welcome to the Roku Community!

Thanks for letting us know about the trouble you've encountered with your Roku device. We'd like to investigate this further, but we need more details.

May we know:

• What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV)
• What troubleshooting steps have you taken so far to resolve the issue?
• Who is your ISP? (Internet service provider)

For troubleshooting purposes, we recommend unplugging the Roku device from the power outlet for about 30 seconds. Then, plug the Roku device back in and see if that solves the problem.

Note: Do not just remove the HDMI cable from the TV if this is a Roku device. That will not reset the device.

Please keep us posted on what you find out.

All the best,
Chel