Discussions

[Cmurry]

ROKU Smart Soundbar: sound inconsistent, volume issues, grainy audio. the connections are secure and software is updated. wifi is good.  is this smart soundbar going out?  don't remember how old it is but probably over 5 years.

[RokuJharra-Q]

Hi @Cmurry

Greetings from the Roku Community!

Thank you for informing us about your Roku soundbar audio issues. We will work with you to understand what went wrong so we can assist you further and resolve the issue.

To get started, when you initially set up your Roku TV Wireless Soundbar, the speakers built into your TV are automatically disabled (meaning you will only hear audio from your wireless soundbar). If you do hear audio or inconsistent volume from your TV's built-in speakers, you can assume that your wireless soundbar is disconnected. If this is the case, you should first check that the power cable is securely attached and the status LED on the front of the soundbar is on and not flashing.

If the status LED is flashing, your Roku TV Wireless Soundbar is not paired to your TV and you should try again to set up your wireless soundbar.

When your wireless soundbar is powered on and the status LED is on (and not flashing), open the Settings menu on your TV as described below to confirm your soundbar is connected.

1. Press Home on your TV remote
2. Scroll and select Settings
3. Select Remotes & devices to open the Remote & devices menu
4. Select Speakers

On this screen, you will see a Wireless Soundbar when your wireless soundbar is connected to your TV.

You can select it to view information such as serial number and software version, along with options to reset sound settings or factory reset the soundbar.

If your soundbar appears, but you still hear audio from your TV's built-in speakers, go to Settings > Audio > Audio output and check that Auto or Wireless soundbar is selected.

If your wireless soundbar does not appear, try the following:

1. Disconnect the power cable
2. Move your soundbar closer to your TV
3. Power the soundbar back on and try again

If the behavior continues, factory reset your wireless soundbar and try setting it up again. If your wireless soundbar fails to pair, learn how to resolve pairing issues.

This should resolve the problem you're experiencing, but if it doesn't, please reply so we can assist you.

Thanks,
Jharra