Discussions

[Mdeegan8]

My tv will not stop going into recovery mode even after pressing the reset button 

[RokuCarly]

Welcome to the Roku Community, @Mdeegan8!

Thanks for informing us about this. Rest assured that we'll have our relevant team look into this to help you find the best resolution possible.

In order to narrow down the cause of the issue, we would appreciate it if you could share with us your device details such as follows:

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We'll be looking forward to your response so that we can check this further and provide you with a swift resolution.

Best regards,
Carly

[Mdeegan8]

Device id S0YUP3T863M

Serial number X020008T863M

Model RK32HN1

Roku Tv HE11X

Version GTC.00R01331A 

That’s all I can get as I can’t get into anything on the tv it’s coming up grey Roku screen then turns back off then restarts and it’s recovering so I can’t get the tracker ID sorry 

[Lrbl]

I’m having exactly the same issue with my element Roku TV. 

[Mdeegan8]

It’s hopeless because there is nothing that I can do to even get it sorted 

[toddreagan17]

same. 

what is happening 

[Mdeegan8]

Who knows I have seen a few people with the same problem now my telly was only off for one day when I came back that’s the way it was 

[Mdeegan8]

Hi just checking to see if there is any further update on fixing the tv yet as Amazon only have 6month guarantee and it’s 7month old so can’t even send it back to them 

[RokuJechealR]

Hi Community users,

Thanks for posting to the Roku Community!

We are currently aware of this, and our appropriate Roku team has been investigating this issue closely.

In the meantime, please help us with the required details posted by @RokuCarly above so we can send additional information for the investigation to our appropriate Roku team.

We look forward to hearing your response and receiving your device details.

All the best,
Chel

[Mdeegan8]

@RokuCarly I already have sent the details that I can get but will post again 

Device id S0YUP3T863M

Serial number X020008T863M

Model RK32HN1

Roku Tv HE11X

Version GTC.00R01331A 

That’s all I can get as I can’t get into anything on the tv it’s coming up grey Roku screen then turns back off then restarts and it’s recovering so I can’t get the tracker ID sorry