Hi @jessalex,
Thanks for bringing this issue to our attention. We're glad to assist.
Have you tried performing a system restart on your device by going through the settings? If not, we recommend it. If the issue persists, kindly try to reboot your router and reset the network on your streambar by navigating through the system option. The network might be a factor in some cases.
Please keep us updated.
Regards,
Janadee
Nadee K.
Roku Community Moderator