Discussions

[flo76]

ok so on my TLC 55in, my Roku nor Amazon Prime will play. My internet strength is excellent and both bills have been paid. i have also rebooted my modem. What can i do next?

[RokuHaz-M]

Hi @flo76 

Welcome to the Roku Community!

I get that you’re having some issues with getting Roku or Amazon on your TV. Let’s figure this out together! Could you answer a few quick questions for me?

• Do you have any Roku devices hooked up to your TV?
• Are you getting any error messages when you try to watch those channels? Can you snap a picture of it?
• When did you first encounter this issue?
• What steps have you taken so far to resolve the issue?

While you're at it, can you give your TV a quick System Restart? Here's how: Home > Settings > System > Power > System Restart and confirm. Here's a link for additional tips!

Just let me know how it went!
Thanks!

The Roku Community Team