Discussions

[Trucmuche]

I installed prime video app to work on roku express

I selected language as french

Display is in french but sound is in english

When I look at the same program on my Ipad it is in french so it is available

How to correct that?

[andyross]

The Prime language/CC settings are confusing. It sounds like you changed the closed captioning language, not the audio language.

Can you give an example of a show/episode so others can see if they can replicate it?

[Trucmuche]

The serie I kooked is Rizzoli & Isles season 2 ep 15 

same for season 3 ep 1

[Trucmuche]

The serie I kooked is Rizzoli & Isles season 2 ep 15 

same for season 3 ep 1

[andyross]

Unfortunately, I cannot check as those are on Max through the Prime app. I have the real Max, but cannot access Max material through Prime as that only works if you subscribe to Max through Prime. Checking on the Max app, there is no French audio track.

[Trucmuche]

I am not using Max

that serie is on Prime

when I set language as french it says that if audio is available in french it will be used

Works on my Ipad

Worked on my apple tv device

[andyross]

When I tried to view it on Prime, it says Subscribe or Buy. It is NOT available as a general Prime subscription.

[Trucmuche]

Ok

I suscribed to Prime for free delivery of amazon

prime video is a bonus

do you know who make the apps? Roku? prime?

I ask because I have a problem with another app: in the middle of the program it shows commercial and another commercial and then it go to the next episode without finishing the first one

[renojim · Accepted solution]

@Trucmuche, Roku has nothing to do with the vast majority of apps available on Roku devices.  You can see who the developer is for an app by checking it's description in the Channel Store.  In the case of the Prime app, it's Amazon.

You'll only get your selected language if the video was created with that audio track.  Not all videos have more than one language available.

[Trucmuche]

Video was created with the language I can’t have while on Roku, I can get it on my Ipad.

thanks for the info on the developer.

I download 2 apps and both have problems 

i am going to return the Roku device and go back to my old apple tv device