I have a element roku tv and I was watching a movie on Prime Video, about 20 minutes in the TV screen goes black but the audio is still playing. Powered off the TV and everything came back, restarted the movie and it happens again. I was thinking it might be a problem with the tv but switched over to my firestick and no more issues. Just wondering if anyone else has had any issues with Prime video lately?
Hi, @drankfe5
Thanks for reaching out, and welcome to the Roku Community.
We appreciate you for letting us know about the issue you've encountered with Prime Video, and we'd be happy to assist. Let's troubleshoot this one to resolve the issue by following the steps below:
Hi, @drankfe5
Thanks for reaching out, and welcome to the Roku Community.
We appreciate you for letting us know about the issue you've encountered with Prime Video, and we'd be happy to assist. Let's troubleshoot this one to resolve the issue by following the steps below: