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Tben486
Channel Surfer

Re: Prime and Netflix crashing on Roku TV

Jump to solution
  • Go to the home screen. Make sure you're on the home menu item. 
  • Press the home button 5 times
  • Press up once
  • Press rewind twice
  • Press fast forward twice
  • The screen will freeze for up to 30 seconds, then the device will reboot.
eman2021
Channel Surfer

Re: Prime and Netflix crashing

Jump to solution

This issue seems relatively new. I've been experiencing it for a few months now. It only seems to occur when using the Prime or Netflix apps.

Clearing the Roku cache doesn't work for me.

I've removed, restarted and reinstalled Prime and Netflix over and over again.

There has to be some kind coding issue with the apps or not enough memory.

TCL model: 65S435

Hardware ID C169X

Software version 12.00 build 4182-93

 

eman2021
Channel Surfer

Re: Prime and Netflix crashing

Jump to solution

I received an email today from someone at Roku pointing me right back to the solutions posted on this thread,

These "solutions" do not work for me,  as I stated yesterday. That's the point!

Reinstalling Netflix and Prime does nothing to correct these apps from crashing back to the Home screen.

This is a firmware issue.

Fix your firmware!

 

ctkchuck
Binge Watcher

Re: Prime and Netflix crashing

Jump to solution

reloading Netflix and prime apps did nothing for my Roku TV but rebooting my Roku tv worked so far a few days without it stopping.... it was such a pain..... I always thought it was a app size issue, just at the max size Roku can load. 

jefferis
Binge Watcher

Re: Prime and Netflix crashing

Jump to solution

I do not have APP under my System>Settings> Advanced

jefferis
Binge Watcher

Re: Prime and Netflix crashing

Jump to solution

I can press HOME 5 times but if I press up it moves to settings 

DebbiHall
Channel Surfer

Re: Prime and Netflix crashing on Roku TV

Jump to solution

Netflix app only. Have tried clearing caches, restarts, modem and Roku, uninstalled app and reinstalled. I'm frustrated. Netflix is fixing to lose my subscription as us any royalties Roku receives. 

DebbiHall
Channel Surfer

Re: Prime and Netflix crashing

Jump to solution

I did the same thing too, and it worked for a few days. Now it's doing it again. Amazon prime works just fine and I actually watch it more now because of the Netflix app issue. I'm fixing to stop my subscription. Maybe by everyone doing so too, Roku will seriously look into this issue. If they lose our Roku Netflix subscription, they lose royalties too! Maybe then they'll do something for us . 

Tben486
Channel Surfer

Re: Prime and Netflix crashing

Jump to solution

yes it will move to settings but do the rest of the sequence and it will reset

 

0 Kudos
NPx
Reel Rookie

Re: Prime and Netflix crashing on Roku TV

Jump to solution

This worked for me. Prior to this the Netflix app crashed every approx 5 mins -back to the Roku Home screen - it now plays through the entire program without crashing. Note that you should perform this reasonably rapidly - and don't worry that screen jumps about showing different stuff during this process.

Go to the Roku Home screen
Ensure that the Home menu item on the left is currently selected then:
Press the Home button 5 times
Press up once [^ button]
Press rewind twice [the << button]
Press fast forward twice [the >> button]
The screen will freeze for up to 30 seconds, then the device will reboot.

Thanks to the above contributors for this.

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