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M1i2k3e
Reel Rookie

Pop-up. Menu on the side of the screen

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I have a pop-up menu on the left side of the screen. How do I turn that off

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renojim
Community Streaming Expert

Re: Pop-up. Menu on the side of the screen

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I would say your TV is in store/demo mode.  Some people have said they've found a setting buried somewhere in the Settings menus to turn it off, but it usually requires a factory reset.  After it resets there should be the option to set it up for home use.

How do I factory reset my Roku® streaming device? | Official Roku Support

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renojim
Community Streaming Expert

Re: Pop-up. Menu on the side of the screen

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What's in this menu?  If it looks like it's advertising your TV's features, then your TV was probably set up for store/demo mode.  If has things like picture and audio settings then it's brought up by pressing * on your remote.

If it doesn't look like either of those, a picture would help.

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M1i2k3e
Reel Rookie

Re: Pop-up. Menu on the side of the screen

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1000021577.jpg

 

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renojim
Community Streaming Expert

Re: Pop-up. Menu on the side of the screen

Jump to solution

I would say your TV is in store/demo mode.  Some people have said they've found a setting buried somewhere in the Settings menus to turn it off, but it usually requires a factory reset.  After it resets there should be the option to set it up for home use.

How do I factory reset my Roku® streaming device? | Official Roku Support

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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