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Dmora0305
Level 7

Phillips roku tv not turning on

My Phillips roku tv has stopped turning on. The red light blinks when I try to turn it on but the screen is completely black. I have tried to reset the tv as well as unplug it for a while from the outlet but no luck. Two days ago, it began to just shut off while I was using the tv, but now it won’t even turn on at all.

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RokuMary-F
Roku Employee
Roku Employee

Re: Phillips roku tv not turning on

Thanks for reaching out, @Dmora0305,

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

You can reach them here: https://www.usa.philips.com/c-m/consumer-support
https://www.usa.philips.com/c-w/support-home/support-contact-page#n62Contact=SOUND_AND_VISION_GR%2BT... or call at 1-866-309-5962.

Thanks,

Mary

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