Hi there,
Thank you for your first post here in the Roku Community!
Have you tried contacting your TV manufacturer? If not, please contact your TV manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.
For a list of Roku TV manufacturers' contact information, visit our community post here: Contacting Support for Your Roku TV
Please let us know if there's anything else we can help you with.
Kind regards,
John
John
Roku Community Moderator