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Cfelix103
Newbie

Pauses on and off by itself

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My Roku tv pauses on and off by itself. It all also pauses when I leave room, then starts to play when I walk by into the room!!!! 

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RokuJechealR
Community Moderator
Community Moderator

Re: Pauses on and off by itself

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Greetings from the Roku Community, @anandaruchira!

Thanks for letting us know about the behavior you've encountered in which your Roku device pauses on and off while streaming.

We recommend starting here to troubleshoot channel issues. Follow these steps in order:

  1. Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel.'
  2. Next, restart your device from Settings>System>Power>System restart (If you do not see a Power submenu, skip to the next step).
  3. After your Roku device restarts, visit the Roku Channel Store and add the channel again.

If the issue persists, please refer to the Support article here for additional troubleshooting steps: How to resolve a channel playback issue | Official Roku Support.

Please keep us posted, and we'll continue assisting you from there.

All the best,
Chel

Jecheal R.
Roku Community Moderator

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6 REPLIES 6
Strega2
Roku Guru

Re: Pauses on and off by itself

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I have noticed some obscure reports (around 2 that I've noticed) of pausing/unpausing that seem to require some combination of: Roku mobile app, Samsung phone, and maybe Bluetooth headphones. Do any of those conditions apply to you?

Banned but back. Because why not?
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anandaruchira
Reel Rookie

Re: Pauses on and off by itself

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yes this has been happening for the last month or so. Especially on the peacock app.

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RokuJechealR
Community Moderator
Community Moderator

Re: Pauses on and off by itself

Jump to solution

Greetings from the Roku Community, @anandaruchira!

Thanks for letting us know about the behavior you've encountered in which your Roku device pauses on and off while streaming.

We recommend starting here to troubleshoot channel issues. Follow these steps in order:

  1. Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel.'
  2. Next, restart your device from Settings>System>Power>System restart (If you do not see a Power submenu, skip to the next step).
  3. After your Roku device restarts, visit the Roku Channel Store and add the channel again.

If the issue persists, please refer to the Support article here for additional troubleshooting steps: How to resolve a channel playback issue | Official Roku Support.

Please keep us posted, and we'll continue assisting you from there.

All the best,
Chel

Jecheal R.
Roku Community Moderator

Re: Pauses on and off by itself

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Thank you so much for solution.

Garvieroy
Newbie

Re: Pauses on and off by itself

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My TV was pausing on all channels. Teaching me how to reset... Thanks so much!

RokuJechealR
Community Moderator
Community Moderator

Re: Pauses on and off by itself

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Hi @OrionBailey@Garvieroy

Thanks for letting us know about this!

We couldn't be happier to assist you, and we thank you for this fantastic opportunity. We are more than glad that the issue was resolved.

Please let us know if there are other related issues that we can look into further.

All the best,
Chel

Jecheal R.
Roku Community Moderator
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