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[northcoast2]

PBS kids app continues to crash on my roku ultra. It works perfectly on my other smart TV, so I've been able to rule out an issue with the app or ad blocking software at my router level. I have factory reset, and still the same issue (app begins to load, then stops and takes me back to homescreen immediately). 

I know other people have been posting about this for months - surely there must be some solution Roku can offer for this? 

[RokuEuniceL]

Hi @northcoast2,

Greetings from the Roku Community!

We appreciate you letting us know about your streaming issues with PBS Kids on your Roku Ultra. We received a few reported issues about this, and since you have done a factory reset and the issue persists, we would like to look further into this issue, but we need more details.

Please provide us with the following information:

1. Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
2. What is the channel's version and build? (This can be found by selecting the channel on the Home screen and pressing the * button.)
3. Tracker ID. When you see this issue, press the Home button five times, followed by the Back button five times, and provide us with this ID.
4. Troubleshooting steps you have taken to try resolving the issue.

We look forward to hearing from you and looking closely into this issue. Thank you!

Kind regards,

Eunice