Hi @MsCharity2u,
A warm welcome here in the Roku Community!
We will be more than happy to assist you further with this issue that you're having with the Roku TV. May we know what troubleshooting steps you have taken so far? Do you have any other device(s) connected to your TV? (e.g., speakers and another sound system)
With detailed information, we will be able to assist you further.
Thanks, John
John
Roku Community Moderator