Discussions

[Hederson]

I have the exactly same problem. Nobody has able to fix it.

[RokuNimfa-C]

Hello @Hederson, 

Thanks for reaching out to the Roku Community. 

We'd like to know more about the issue you are running into. Could you walk us through the issue on your Roku device? What are the steps to reproduce the issue you are seeing? 

Please keep us posted and we'll continue assisting you from there.


Regards, 
Nimfa

[Hederson]

Soundbar works fine but subwoofer is not pairing with the soundbar. It turns on, blinks blue light won’t pair.

I’ve done the factory reset on it but still doesn’t pair. I’ve brought the subwoofer really close to the soundbar and nothing.

[RokuNimfa-C]

@Hederson

Thanks for the following up. 

We appreciate your efforts in finding a solution to the pairing issue with your Roku subwoofer. Try taking a look here for more tips about troubleshooting and see if it helps: How to resolve issues pairing your Roku subwoofer

If the issue persists, please send us here the serial number of your Roku host audio device the Roku Streambar. I'll be able to pass it along to our Support team who can assist you further. To get this, go to Settings > System > About.

We'll be waiting for your feedback. 


Regards, 
Nimfa

[Hederson]

model 100027812

N212523034607

FCC ID; 2AR7X-FW1823SBAR

idk which one will be the SN

[RokuNimfa-C]

@Hederson

Thanks for getting back to us. 

Our support team is now aware of your issue and will be reaching out to you through email. Please be ready to receive their correspondence and continue assisting you from there. 

We appreciate your patience and understanding as we work toward a resolution.


Regards, 
Nimfa 

[Hederson]

Nobody has ever called me or emailed me

[RokuNimfa-C]

@Hederson 

Thanks for getting in touch. 

We apologize you have not yet received correspondence from the Support team. I have followed up on the request with them. Kindly let us know if you still do not hear from them within the next 1-2 business days and we'll continue to assist you from there. 

Thank you for your time and attention to this matter.


Regards, 
Nimfa

[Hederson]

Absolutely nobody has ever contacted me. I have 4 pieces of garbage in my garage. I’m looking for a new soundbar from good reputation companies