@Corashcar , I have wired internet. Y tv is in factory mode. When I hold for 30 seconds or mire, appear a screen with « onn. Roku. TV » but not message of update. The screen trmained for 2 hours, no movemnt. How was thst for you?
As my earlier post, I had to hold down the reset button until the Recovery Screen came up. After that, I was able to factory reset my TV, re-establish internet connection and update. I believe the key is to get to the Recovery Screen. I can't remember how long I kept the reset button pressed down for, but I would just keep it pressed until you get that screen. My Recovery screen was purple. Good luck!
Deekman, thank you so much I was able to get it working following your instructions after failing to getting working for two painful days and everything is working well now. I'm grateful.
No prob! Glad I managed to help someone.
This issue drove me nuts