Discussions

[Kmingus04]

Hello my Onn Roku tv is now doing this as well. It seems from the amount of people in this community that it has become a common issue. I have followed all of the advice given per your associates and none of it has worked.

Version: EGC.02R01385A

serial number: X02000V21ML0

device number: S0LG43921ML0

roku tv: H801X

onn model: 100012589

[Rachelle_79]

I know this takes time, but with a father that has dementia it takes him out of a routine. I see this is an issue with the update and is someone working on it? I see other posts with the same issues? Trying to stay patient, but as a customer this is frustrating. Please help us all out. Thank you! 

[Rachelle_79]

Hi. No one has gotten back to me to get this resolved. 
Thank you @RokuArjiemar @roku

[Rachelle_79]

Still waiting on help for the situation. Obviously, a glitch in the new update. I think most people are.

[Rachelle_79]

Have they helped you out yet? I haven’t had any help?

[Jaytv15]

Thanks for the help getting my tv out of recovery mode 

[Rachelle_79]

I was able to do #3 it got me out of the loop and I was able to go directly to settings and do a whole factory reset, but it’s working. Very easy. Good luck

[Rachelle_79]

I was able to do #3 it got me out of the loop and I was able to go directly to settings and do a whole factory reset, but it’s working. Very easy. Good luck

[Rachelle_79]

I was able to do #3 it got me out of the loop and I was able to go directly to settings and do a whole factory reset, but it’s working. Very easy. Good luck

[gskok]

Hello Please what did you do to resolve, I am having similar issue