Discussions

[oRack]

My 65 inch tv stopped working. I’ve had it less than 5 years. Everytime I try to turn it on it shows a grey screen. I’ll try to use the remote but can only hear the sounds of me clicking through the menu. I’ve tried checking the hardware, changing plugins, and letting it rest. It’s not connected to a wifi source. I’m hoping there’s a DIY fix because I can’t afford replacement parts. My warranty is out of range to try and return it. Can anyone tell me what’s wrong with it? I’d hate to take it into a shop and be charged the same price as the tv.

[renojim]

If you shine a bright light on the screen, can you see any image at all?  If so, your backlight has most likely failed.  You'd have to decide if you're capable of replacing the part(s) assuming they can be found.

[RokuJechealR · Accepted solution]

Hi @oRack

Welcome, and thanks for posting to the Roku Community!

The issue you are experiencing may be related to hardware. We recommend contacting your TV's manufacturer directly to report this issue and request additional support.

Each Roku TV manufacturer provides direct support and warranty services for its products running the Roku OS.

For a list of Roku TV manufacturer's contact information, visit our Community post here:
Contacting Support for Your Roku TV

We appreciate your understanding.

All the best,
Chel