Discussions

[paulymaccc]

After the security update three different ONN tvs I have all went black.  ONN walked me through all of the things I had already tried but to no avail.  Before anyone says backlight, the ONN splashscreen is in perfect brightness before it goes black.  Any suggestions?

[renojim]

Three?!  Yikes!  The only thing I could suggest is to factory reset one of them to see what happens.

How to factory reset your Roku® streaming device | Official Roku Support

[paulymaccc]

I have factory reset and power drained all 3.  Will never buy another ONN again.  Barely over 2 years old.  Will probably go to something without being combined with an android operating system as well.  

[RokuJohnB]

Hi @paulymaccc,

Thank you for keeping us posted here in the Roku Community!
We appreciate the effort that you put into troubleshooting the issue. We will be more than happy to assist you further. Please make sure that all the cables are properly plugged in and firmly attached.

If the problem still persists, what Roku device are you using right now? (Roku Express, Roku streaming stick, Roku Ultra, Roku stream bar, Roku TV-Specify)

We hope this helps, and we look forward to hearing from you soon.

Kind regards,

John