Discussions

[Pktlmpi]

Onn Roku crashing several times a day and sending back to main menu. It does it on all streaming apps. I know this has been an issue in the past and need a solution. 

[RokuJohnB]

Hi @Pktlmpi,

Welcome to the Roku Community!

We can see that you're experiencing trouble with apps or channels on your Roku TV since they keep returning you to the home screen when you launch them. We're happy to help. Please follow the steps:

• Update the software on your Roku TV: Press the home button on your Roku remote, scroll up or down and select settings, select system, select system/software update, and select check now to manually check for updates.
• Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
• Restart your Roku device: Press home on your Roku remote, select settings, select system, and system restart.
• Re-install the channel: Scroll down to search, put the name of the channel or app, highlight the channel, and select add channel.

You can also check out this link: How to resolve a channel playback issue.

If the problem still persists, please keep us posted on what you find out.

Best regards,

John