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[RokuMaryEF]

Hello Community,

If you're experiencing a picture on your Roku player but no sound, don't worry! Here are some troubleshooting steps you can try to get things back in sync:

1. Power cycle your Roku device: This can refresh the connection and sometimes resolve temporary glitches.
2. Re-seat the HDMI cable: Ensure the connection between your Roku and TV is secure.
3. Check your audio settings: Make sure the default audio output on your TV is set to the speakers connected to your Roku.
4. Advanced Troubleshooting:
   
   • Try a different HDMI cable.
   • Try a different HDMI port on your TV.
   • If using an external audio device, bypass it and connect directly to your TV. If the sound works, troubleshoot the external device.
   • Test with a different TV (if possible).

We have additional troubleshooting articles available:

• What to do if you do not hear sound from your Roku® streaming player
• How to switch audio sources on your Roku® Streambar®, Roku Streambar Pro, or Roku Smart Soundbar
• How to adjust sound settings on your Roku® audio device

If you've tried these steps and are still having issues, feel free to search the Roku Community forums for similar experiences. If you can't find an existing thread, you're welcome to create a new one to get help from our community experts!

Thank you! Happy Streaming! 💜

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The Roku Community Team