Discussions

Is your Roku TV not working? Join our online community forum to find help with common Roku TV issues, get troubleshooting tips, and share your experiences.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
dlhoyman
Reel Rookie

Newsmax app will open & won't stay loaded

Jump to solution

I've been trying to get problem solved since early this a.m. It appears that the Newsmax app itself via ROKU TV will not load &/or stay up & running. I'm able to watch via ROKU CHANNEL live & via laptop browser with no problems. I've uninstalled app & reinstalled app on ROKU TV but with the same results. I submitted info to Newsmax via their online support link & provided feedback also via Newsmax app. I'm at a loss as to what's causing the problem via the app on it's own since it's not happened before. Any help to resolve would be appreciated.

dlynn
1 Solution

Accepted Solutions
RokuEuniceL
Community Moderator
Community Moderator

Re: Newsmax app will open & won't stay loaded

Jump to solution

Hi @HOF,

Greetings from the Roku Community!

We understand you have inquiries about your subscription. To be better assisted with your subscription inquiries, please contact our Accounts and Billing team since they are the specialized department to best cater to your inquiry. To contact them, kindly refer to this link here. Select the Accounts and Billing option to be directed to their contact information.
Best regards,
Eunice

Eunice L.
Roku Community Moderator

View solution in original post

0 Kudos
12 REPLIES 12
shead1
Reel Rookie

Re: Newsmax app will open & won't stay loaded

Jump to solution

Same here!!!!!! Where can I get in touch with a human so that I can get angry and tell them how I really feel???

dlhoyman
Reel Rookie

Re: Newsmax app will open & won't stay loaded

Jump to solution

thanks for your response - not sure what's transpired but Newsmax appears to have resolved the problem re: the app. Try turning your tv off, count to 60 & then turn back on. Try the app again, hopefully it remains on for you. Only thing I can suggest if not, try unintalling/reinstalling app via ROKU.com

Good luck

dlynn
HDMIGuy
Roku Guru

Re: Newsmax app will open & won't stay loaded

Jump to solution

@dlhoyman When uninstalling/reinstalling an app add another step:  so uninstall/restart Roku/reinstall app

0 Kudos
Tantivy
Reel Rookie

Re: Newsmax app will open & won't stay loaded

Jump to solution

I have this issue with a different app. Tried the usual tired directive of uninstalling/reinstalling the app to no avail. I miss the old days when all you had to do was kick something to get it to work again.

0 Kudos
RokuCarly
Community Moderator
Community Moderator

Re: Newsmax app will open & won't stay loaded

Jump to solution

We appreciate you for joining us here at the Roku Community, @Tantivy!

We regret any inconvenience this may have caused you. No worries; we'd be more than willing to further help you with your playback issue in the best way we can. 

Would you mind telling us which app/channel you are having playback issues with? We want to take a closer look. Additionally, mentioning you've tried to remove the app and then re-installing it, have you tried to perform a system reboot in between? (remove the app > system reboot > re-install the app) We want to make sure that this procedure has been done precisely to work. 

We hope to hear back from you soon! 

Kind regards,
Carly

Carly Y.
Roku Community Moderator
0 Kudos
dlhoyman
Reel Rookie

Re: Newsmax app will open & won't stay loaded

Jump to solution

To Carly Y.

It was the Newsmax app that there was a problem with. Per Newsmax cust. svc. that day they were aware of streaming problems taking place & it took a few hrs. but the problem was resolved from their end.

dlynn
HOF
Newbie

Re: Newsmax app will open & won't stay loaded

Jump to solution

Paid for Newsmax+ subscription on Newsmax website. When app is loaded on Roku, I am required to go through another purchasing process through Roku - paying twice?

0 Kudos
RokuEuniceL
Community Moderator
Community Moderator

Re: Newsmax app will open & won't stay loaded

Jump to solution

Hi @HOF,

Greetings from the Roku Community!

We understand you have inquiries about your subscription. To be better assisted with your subscription inquiries, please contact our Accounts and Billing team since they are the specialized department to best cater to your inquiry. To contact them, kindly refer to this link here. Select the Accounts and Billing option to be directed to their contact information.
Best regards,
Eunice

Eunice L.
Roku Community Moderator
0 Kudos
dlhoyman
Reel Rookie

Re: Newsmax app will open & won't stay loaded

Jump to solution

that happened to me too, just hit back arrow to get to home & start over. Took me to login & no further notice re: pymt. I think it took time for the app to actually load, I know I signed up online via website & then downloaded the app from ROKU store from Home screen on tv. Hope that helps & you didn't subscribe 2x's

dlynn
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.