Discussions

[Diana90]

Haven't been able to watch TV for a week not connected error showing customer service sucks not helping me keep telling me they will have someone reach out to me no one ever does. I have checked my password restarted my system router u plugged my TV restarted roku system every technique roku has. I need help!!!!this is one of the worse customer service agents are incompetent do not know how to solve my problem. Will Not be recommending Roku to anyone

[RokuTakashi]

Hi, @Diana90

Welcome!

I understand that you are having issues with Roku TV, and our team would like to gather additional details so we can review and investigate. 

Share the details below...

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Specific behavior of the issue.

Keep us posted.

Thanks,
Roku Community Team

[Grrrr]

I am having the same problem this is day two. How do I get to any of that information that you're asking this person . 

[Grrrr]

Okay home button 10 times back arrow five times I finally got 

Model 3900x - Roku Express  version 14.1.4 built 7709-51 GC version 13.6.13 * stamp 2025 407 please use issue ID 10-138-335 to report the current issue

[Grrrr]

Serial number yg008r210210 c33818210210

[Grrrr]

Looks like I put this problem under somebody else's listing . I guess that was wrong. Can I still get help

[RokuTakashi]

Hi, @Grrrr 

Welcome!

You're in the right place for help.

Our team appreciates you for providing the requested details. Could you please tell us more about the behavior of the issue you've experienced? 

I hope for your response.

Thanks,
Roku Community Team.