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[fadenha]

Streaming Netflix via Roku box and when I navigate to Netflix I can hear the audio for the previews, but when I actually select a show to watch, no audio. Is there some setting in the Roku box that can affect this?

[RokuTakashi · Accepted solution]

Hi, @fadenha 

Greetings, and welcome to the Roku Community.

We understand the behavior you've noticed with Netflix on your Roku device, which plays an audio during the preview scene but goes out when you play the actual movie. We'd be glad to assist. For this matter, we recommend performing troubleshooting steps to address the issue. Kindly follow the instructions below:

1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

If the issue persists after performing the provided troubleshooting step, you may want to contact the channel provider's support directly and inquire further about this issue for a workaround that needs an update on their end to resolve this since most channels on the Roku platform are designed and maintained by the channel providers themselves.

We hope you find this information useful, and let us know if you have further questions or concerns.

Best wishes,
Kash