Discussions

[dobie]

I am having a problem with one of my wireless speakers and I need to "chat" with a Roku assistant for help. Is this possible, and if so how? Thanks 

[renojim · Accepted solution]

Start at https://support.roku.com/contactus .  There should be an option to chat, but it may only be during business hours PST.  Don't expect much in the way of technical expertise.  From what I've seen here it's mostly reading from a script, but they may escalate your problem to someone more knowledgeable.

[dobie]

Thanks, I'll give it a try!

[Nickster67]

never get my requested call from Higher Roku Support team.

[RokuArjiemar]

Hi! @Nickster67,

Thanks for reaching out to the Roku Community!

We appreciate you reporting to us. We're looking into this issue immediately.

We have passed along your information to our Support team. They will reach out to you to assist you further.

Please feel free to let us know if you need any additional assistance!

Best regards,

Arjiemar

[bluejlw]

Good luck, I've been trying for a MONTH. 

[RokuDanny-R]

Hi @bluejlw 

Thanks for posting in the Roku Community.

Can you please clarify the issue you are experiencing that you need assistance with?

With more detailed information, we will be able to assist you further.

Thanks,
Danny

[bluejlw]

You click on chat or email and it spins and spins and spins

[bluejlw]

I've done that and it just spins and spins with nothing.  Fails on two different computers, and 3 different networks.

[RokuArjiemar]

Hi! @bluejlw,

Thanks for the post.

Could you please tell us about your technical issue and why you're attempting to contact support?

We look forward to hearing back from you.

Thanks,

Arjiemar