Discussions

[David_Bassey]

Until the recent update to version 13, I have been enjoying my Roku TV perfectly. However after the update the TV no longer produces sound at all.

I've adopted all options and suggestions on the community but none worked out.

Can anyone please assist?

[RokuCarly]

Greetings from the Roku Community, @David_Bassey!

Thank you for bringing this to our attention. Rest assured that we will thoroughly review your concern and help you find the best resolution so you can get back on streaming.

We want to gather further information about this. Kindly provide us with the details as follows:

• Is this happening to all of the apps on your Roku TV?
• Do you have any external devices plugged into your TV? If so, kindly let us know the model.
• What specific troubleshooting steps have you taken so far?

Additionally, kindly provide us with the details of your Roku TV so we can forward this to the team for investigation:

• Roku device model, serial number, and Device ID. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

Your response is highly anticipated.

Best regards,
Carly